Terrible Service! Look Elsewhere!!!

<p>Had my CPE installed last Thursday upon which they couldn't complete it as they had to splice. The person did the splice the next day but incorrectly as the apartment block has the old connection. Called countless times on the Monday to find out what was happening and got passed between operators often before I had a chance to explain myself. BEST part of it all was that they would patch me through to a nonexistent extension. I left messages for a Rufus to get a hold of me which he never did. </p> <p> </p> <p>Only once I complained on Facebook did I get a response from anyone which I wrongfully thought would fix it all. If I didn't follow up with Neels and his crew I would still have no idea what was happening. I had to continuously leave work to let one of their guys in who could never fix the issue. I finally got Rufus' cell number and again although I asked him too he would never update me. I followed up with him towards the end of the day which he rep**** "no light at AG distance testing 0.108m from CPE", no normal customer would ever understand what that means and he knew it! I asked him what it meant and he rep**** "there's no connection from the street to the unit", I asked what was going to happen now at 16:58 but he decided that it was the end of the day and no longer was required to answer me.</p> <p> </p> <p>After sending 5 emails to Neels and his crew over 2 DAYS I only received a response from him once I sent it off my work email. He rep**** maintanance were going to have to look at it sometime. I have yet to receive a reference number to use when calling their call centre.</p> <p> </p> <p>I've written on their Facebook page, twice as well as twitter and called them more than enough times to warrant a response. Still nothing has happened. I've been passed between installation, support and now maintenance (if they ever come). I thought Vumatel were going to be the light at the end of the tunnel but they're as bad as their competitor the only difference being that Vumatel are packaged in pink shirts.</p> <p> </p> <p>If you can avoid using them I'd 100% suggest you look elsewhere!!!!! </p>