CS
Caryl S
1 reviews | Active since Jun 2021
09 Jun 2021, 11:24
Terrible service from Vumatel and Webafrica
This is a complaint against both Webafrica and Vumatel. My line went down 31st May due to a fiber break outside of my property . Vumatel’s subcontractor Nano fiber have sent me a quote for R1725 to fix the line. Webafrica are unable to assist and say I must pay to get the line fixed. This is terrible customer service. Since when am I as the customer liable for network breakages ?
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
09 Jun 2021, 11:50Good day, Caryl
Thank you for reaching out to us.
Kindly email us your Vumatel ticket number to ***, to investigate and advise accordingly.
Kind regards,
Sophy
Thank you for reaching out to us.
Kindly email us your Vumatel ticket number to ***, to investigate and advise accordingly.
Kind regards,
Sophy
Vumatel's reply09 Jun 2021, 11:50
Official
Good day, Caryl
Thank you for reaching out to us.
Kindly email us your Vumatel ticket number to ***, to investigate and advise accordingly.
Kind regards,
Sophy
Thank you for reaching out to us.
Kindly email us your Vumatel ticket number to ***, to investigate and advise accordingly.
Kind regards,
Sophy
CS
Caryl S's updateReviewer Update
09 Jun 2021, 11:56Hi Sophy
thanks so much for responding. I can't see the email address its blanked out. the Vumatel ticket number is 483461. I can be contacted on *** for further details.
thanks so much for responding. I can't see the email address its blanked out. the Vumatel ticket number is 483461. I can be contacted on *** for further details.
CS
Caryl S's update09 Jun 2021, 11:56
Reviewer Update
Hi Sophy
thanks so much for responding. I can't see the email address its blanked out. the Vumatel ticket number is 483461. I can be contacted on *** for further details.
thanks so much for responding. I can't see the email address its blanked out. the Vumatel ticket number is 483461. I can be contacted on *** for further details.
CS
Caryl S's updateReviewer Update
11 Jun 2021, 10:35This seems to be ending up as a good customer experience ! Thank you Vumatel and Webafrica for helping me . Vumatel are coming to fix the break this afternoon at 2pm 11th June . At no cost to me .
CS
Caryl S's update11 Jun 2021, 10:35
Reviewer Update
This seems to be ending up as a good customer experience ! Thank you Vumatel and Webafrica for helping me . Vumatel are coming to fix the break this afternoon at 2pm 11th June . At no cost to me .
CS
Caryl S's updateReviewer Update
15 Jun 2021, 10:28I am still waiting for my line to be fixed, two weeks have gone by. Vumatel were on-site to fix the break 11th June, and said that another team would come to bring up connectivity , I have heard nothing since. I followed up with my service provider WebAfrica yesterday and they said they would contact Vumatel and get back to me. Nothing. This is extremely bad customer service
CS
Caryl S's update15 Jun 2021, 10:28
Reviewer Update
I am still waiting for my line to be fixed, two weeks have gone by. Vumatel were on-site to fix the break 11th June, and said that another team would come to bring up connectivity , I have heard nothing since. I followed up with my service provider WebAfrica yesterday and they said they would contact Vumatel and get back to me. Nothing. This is extremely bad customer service
CS
Caryl S's updateReviewer Update
17 Jun 2021, 08:21My line is still down. It’s going on 3 weeks now. Have not heard from Vumatel since 11th June and WebAfrica cannot give me any definitive feedback. This is despicable customer service
CS
Caryl S's update17 Jun 2021, 08:21
Reviewer Update
My line is still down. It’s going on 3 weeks now. Have not heard from Vumatel since 11th June and WebAfrica cannot give me any definitive feedback. This is despicable customer service
CS
Caryl S's updateReviewer Update
17 Jun 2021, 11:30Finally Vumatel came to site now and spliced the line, I am up and running again
CS
Caryl S's update17 Jun 2021, 11:30
Reviewer Update
Finally Vumatel came to site now and spliced the line, I am up and running again