TERRIBLE SERVICE from Vumatel and Afrihost!

We have requested a migration of our fibre line on the 20th August via our ISP. After a long wait, we received an email from Vumatel on 6 September saying a tech will come to the property. NOBODY pitched. Nobody felt the need to contact us after requesting us to be home whole day! waiting!

After numerous calls and complaints, they eventually decided to pitch (LATE) on 12 September. They then said the address associated to the house is incorrect, but it will be sorted after 24 hours.

We are now DAYS later and no activation nor is the ISP (Afrihost) willing to change the address as it does not match the municipal bill.

Phoning VUMA every hour and still no suitable resolution from these people. Same with Afrihost as they are refusing the change the address.

WHAT MORE DO I NEED TO DO to resolve this issue and the incurring costs due to this huge inconvenience and lack of service.