Terrible service from Vumatel

Vumatel simply do not communicate with Vodacom or myself. I have been waiting for Vumatel to activate my fibre line since the 21st of October. I’ve received great service from Vodacom but they act as the middle man and they’ve sent emails, logged requests and escalated the issue more times than I can remember but they unfortunately have gotten zero feedback from Vumatel. I’m waiting until the end of today to have my fibre activated if it’s not done by end of today I’ll be regrettably cancelling my fibre contract with Vodacom and finding another ISP.