Terrible Service from Vumatel

Item: Vumatel
Rating: 1
Author: Admire M

I have literary grown weary of waiting for my fibre installation. Being tossed to and fro between Vumatel/Fibrehoods and Britelink. Since February 10 until today (28.03.18) all Vumatel have managed to do is to install a black box inside my house and they said Britelink will come to splice the line. Britelink came and they said the distribution box at our complex was not properly installed, something to do with the splinters.

Since then Vumatel has been avoiding me like a plague, every time I call to check on the progress I'm told we are escalating the matter and someone from installations will call you. I really wonder what I must do to get the installation completed. What puzzles me is that my neighbor's fibre is working perfectly and he is using the same supposedly faulty distribution box.

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Admire M's updateReviewer Update

06 Apr 2018, 10:33

Nine days on, my installation still isn't complete. Britelink came and did the splicing and told me that all was left now was for Vumatel to activate my ONT on the system. It is now 5 days and nothing has happened. Every time I call Vumatel the tele-consultants tell me they are escalating it and creating a ticket. I really wonder how difficult their job is, or is it that they just do not care about customer service?

Admire M's update06 Apr 2018, 10:33

Reviewer Update