Terrible Service from VUMATEL

Good day,

My name is Lindie van Straaten I have contacted VOX on numerice time regarding my Fibre installation. VUMATEL has on their system that my Fibre is active, yet nothing has been installed in my home. VOX cummunicated to us that they will send out someone to investicate the situation, up-to-date NO ONE has come to investigate.

This is been going on for a whole month. PLEASE can someone assist and stop saying they will escalte it. NO One is doing anything!!!!! Vumatel is terrible, and I feel that VOX needs to sort it out.