Terrible service from Vuma tel

Absolutely pathetic service from Vuma tel,A deduction was made on my account on the 19th already, up to date the fibre has still not been re instated,i have made multiple calls to the call center and was told to wait 24 to 72 hours, I was even asked to reach out to Pay fast to ask for a proof of payment or reference number which I did and still nothing has changed today is the 28th already and still no Fiber at home ,im so disappointed by there utter disregard to me as a customer,there was no issue when funds were debited from the account how can it be that I simply cannot be re connected,