Terrible Service from Afrihost & Vumatel

After years of waiting for Fibre we finally got it in our area. We were super excited in the beginning and on every corner there were stands basically stalking us with pamphlets. Now that the excitement is over...to try and just get a cable installed in our complex is a complete nightmare. Firstly they installed cables in our complex but only for a few units at the time for some unknown reason. Basically done half the job. The units without cables are struggling to get the cabling done! Some even went to the Vumatel Head Office. Neither Vumatel nor Afrihost agents seem to know what they are doing - especially the call center agents. They apparently know it all. Clearly not because we still don't have our cables installed. They don't do a quick check to see if you are ready for a box installation. They just send techies out so when they arrive you have to tell them you still need a cable to be laid before you can connect the box..so then the wrong techies are sent out... You are on the phone with them almost every day trying to get resolution. Most of the time they don't understand what you are requesting and they just assume things with a bad attitude making you feel like an idiot.. they are the ones that don't understand the process from the beginning it seems.... The worst is that they say they will phone back. No callback whatsoever so you then have to waste time and airtime on another call. Then they cannot find your details on their system although you have been repeatedly spelling out your details... This whole Fibre thing has become a nightmare for our whole complex. We would have definitely gone another route should there have been an option. They just cannot seem to get this basic installation right. I don't work for any of them but I understand the whole step by step process of getting the Fibre installation done. I am a person working in the client service industry, running my own call centre, this is totally unacceptable service and so disappointing. Not good guys!!