Terrible service

Please note that I am extremely livid with your organization. I moved places and told that there's no fly cool this side, then I tried getting another provider. One of your technicians by the name of Sam phone and convinced me that he can assist me. I left the other service provider and decided to move with fly cool. It's been more that a week now and as from 04/08 yesterday his not giving me feedback I am running around like a headless chicken or you also don't have actual people we can talk to.

I have work to do at home. If you cannot assist then I might as well find another service provider os this is unacceptable. Such terrible/horrible service. I am appalled by this it's actually disheartening knowing I will be paying my money and yet begging for help.