Terrible service…

Terrible experience with ISP Webafrica and fibre installers Vumatel. Three weeks ago I booked a fibre installation at my new place, through my ISP (webafrica). Vumatel rocked up on the Tuesday, day after I moved in. I thought I was winning! Then to be told that another consultant from their offices still had to come back and “splice” the line, only then could my isp deliver my router and connect me. On Friday, three days later, I was told by Webafrica they’re still in their turnaround…. It has been 7 days since they were meant to come back, balance of installation STILL outstanding. This has been escalated twice by Webafrica over the last 7 days. Escalation reference: ISP-614553. “Willie the Bot” cannot get through to any service consultants at Webafrica…I’ve requested to chat 4x via their new and improved WhatsApp line this morning, no response …Icing on the cake? Webafrica have billed me an admin charge. In the midst of a pandemic and our fourth wave, cannot work from home…they have NOT done their admin or anything remarkable to earn this fee!