BG
Bani G
1 reviews | Active since Oct 2019
11 Apr 2026, 02:20
Terrible service
I ordered WiFi in the 31st of march under order X***7 through Mweb for Vumatel fibre. My address is not on their database so they advised they would add it. I keep being told there will be an update the next day but there have been no updates besides an sms from Mweb:
“ Mweb: Your Fibre order is delayed due to issues encountered by your Fibre Network Operator pertaining to your address. We have no timeframe for the delay at this stage. As soon as we get an update from them, we will let you know via email and SMS.“
I need an update now and I need my address added immediately. Please contact me asap and resolve this. I can’t have no WiFi for this long it’s very costly.
Helpful (0)
Replies (9)0
Replies (9)BG
Bani G's updateReviewer Update
15 Apr 2026, 10:53If by the end of week there was no attempt to install the WiFi I want a full refund and to cancel the order.
BG
Bani G's update15 Apr 2026, 10:53
Reviewer Update
If by the end of week there was no attempt to install the WiFi I want a full refund and to cancel the order.
BG
Bani G's updateReviewer Update
16 Apr 2026, 09:01I need a concrete time frame for this and I need someone from the sales department to speak to me directly about this.
BG
Bani G's update16 Apr 2026, 09:01
Reviewer Update
I need a concrete time frame for this and I need someone from the sales department to speak to me directly about this.
BG
Bani G's updateReviewer Update
16 Apr 2026, 09:24Response from Mweb was the following:
“Hi Bani, we can understand the frustration here, especially with the lack of clear timelines and the need to repeatedly follow up for updates.At this stage, the order is a premise creation request, which must first be sent to Vumatel to verify and confirm the address on their system before any installation can proceed. This step is fully dependent on Vumatel completing their internal checks and updating the address on their portal.Our team will provide an update as soon as Vumatel confirms that the address has been added. Once that confirmation is received, the order will proceed immediately without further delay.It is also important to note that premise creation orders do not have a fixed turnaround time, as they rely on external network provider validation and system updates from Vumatel rather than an internal SLA.Kind regards,
The Mweb Team”
Add my address to your systems ASAP this or URGENT!!
“Hi Bani, we can understand the frustration here, especially with the lack of clear timelines and the need to repeatedly follow up for updates.At this stage, the order is a premise creation request, which must first be sent to Vumatel to verify and confirm the address on their system before any installation can proceed. This step is fully dependent on Vumatel completing their internal checks and updating the address on their portal.Our team will provide an update as soon as Vumatel confirms that the address has been added. Once that confirmation is received, the order will proceed immediately without further delay.It is also important to note that premise creation orders do not have a fixed turnaround time, as they rely on external network provider validation and system updates from Vumatel rather than an internal SLA.Kind regards,
The Mweb Team”
Add my address to your systems ASAP this or URGENT!!
BG
Bani G's update16 Apr 2026, 09:24
Reviewer Update
Response from Mweb was the following:
“Hi Bani, we can understand the frustration here, especially with the lack of clear timelines and the need to repeatedly follow up for updates.At this stage, the order is a premise creation request, which must first be sent to Vumatel to verify and confirm the address on their system before any installation can proceed. This step is fully dependent on Vumatel completing their internal checks and updating the address on their portal.Our team will provide an update as soon as Vumatel confirms that the address has been added. Once that confirmation is received, the order will proceed immediately without further delay.It is also important to note that premise creation orders do not have a fixed turnaround time, as they rely on external network provider validation and system updates from Vumatel rather than an internal SLA.Kind regards,
The Mweb Team”
Add my address to your systems ASAP this or URGENT!!
“Hi Bani, we can understand the frustration here, especially with the lack of clear timelines and the need to repeatedly follow up for updates.At this stage, the order is a premise creation request, which must first be sent to Vumatel to verify and confirm the address on their system before any installation can proceed. This step is fully dependent on Vumatel completing their internal checks and updating the address on their portal.Our team will provide an update as soon as Vumatel confirms that the address has been added. Once that confirmation is received, the order will proceed immediately without further delay.It is also important to note that premise creation orders do not have a fixed turnaround time, as they rely on external network provider validation and system updates from Vumatel rather than an internal SLA.Kind regards,
The Mweb Team”
Add my address to your systems ASAP this or URGENT!!
BG
Bani G's updateReviewer Update
16 Apr 2026, 09:27I was also advised the following by a Mweb chat agent
“premise creation takes takes Few hours for them to create, I will revert back to you once they advise with your coordinates”
It has obviously been longer than a few hours…
“premise creation takes takes Few hours for them to create, I will revert back to you once they advise with your coordinates”
It has obviously been longer than a few hours…
BG
Bani G's update16 Apr 2026, 09:27
Reviewer Update
I was also advised the following by a Mweb chat agent
“premise creation takes takes Few hours for them to create, I will revert back to you once they advise with your coordinates”
It has obviously been longer than a few hours…
“premise creation takes takes Few hours for them to create, I will revert back to you once they advise with your coordinates”
It has obviously been longer than a few hours…
BG
Bani G's updateReviewer Update
28 Apr 2026, 08:44Update from Mweb
“Your issue has been escalated to Vumatel about the address. We have sent the pictures and the fibre box picture to them. We have not received any feedback yet.
I have sent off an email on my end now, hence the long response. I do apologize.
As soon as we receive feedback we will contact you via call to advise if further information is needed or when your services will be activated.”
I have spent a lot of money on data and my house mates think I took the WiFi money and squandered it.
I need this resolved asap. I want to speak to a supervisor about this asap. I need my fibre activated now.
“Your issue has been escalated to Vumatel about the address. We have sent the pictures and the fibre box picture to them. We have not received any feedback yet.
I have sent off an email on my end now, hence the long response. I do apologize.
As soon as we receive feedback we will contact you via call to advise if further information is needed or when your services will be activated.”
I have spent a lot of money on data and my house mates think I took the WiFi money and squandered it.
I need this resolved asap. I want to speak to a supervisor about this asap. I need my fibre activated now.
BG
Bani G's update28 Apr 2026, 08:44
Reviewer Update
Update from Mweb
“Your issue has been escalated to Vumatel about the address. We have sent the pictures and the fibre box picture to them. We have not received any feedback yet.
I have sent off an email on my end now, hence the long response. I do apologize.
As soon as we receive feedback we will contact you via call to advise if further information is needed or when your services will be activated.”
I have spent a lot of money on data and my house mates think I took the WiFi money and squandered it.
I need this resolved asap. I want to speak to a supervisor about this asap. I need my fibre activated now.
“Your issue has been escalated to Vumatel about the address. We have sent the pictures and the fibre box picture to them. We have not received any feedback yet.
I have sent off an email on my end now, hence the long response. I do apologize.
As soon as we receive feedback we will contact you via call to advise if further information is needed or when your services will be activated.”
I have spent a lot of money on data and my house mates think I took the WiFi money and squandered it.
I need this resolved asap. I want to speak to a supervisor about this asap. I need my fibre activated now.
BG
Bani G's updateReviewer Update
28 Apr 2026, 09:15I got off a call with a Vumatel agent incredibly *********** man. He dropped the line after he reconfirmed the address and gave me random addresses that have nothing to do with my order. I would like to report him. Please listen to that call. I need this fixed ASAP. I need a call ASAP. This is completely unacceptable. I am fuming. I wasted another 50 rand speaking to *********** people. Someone added 45 rue Emmy rd to my account without my consent. Now it’s *****ing me over. I ordered it under 47 rue Emmy rd and then was told I was supposed to use address Glencourt Unit 4 . Now I am still waiting for the address to be changed and NOTHING. It’s worse than before. Interdepartmental communication is horrible. If you cannot calm and resolve it today please CANCEL AND REFUND ME ASAP.
BG
Bani G's update28 Apr 2026, 09:15
Reviewer Update
I got off a call with a Vumatel agent incredibly *********** man. He dropped the line after he reconfirmed the address and gave me random addresses that have nothing to do with my order. I would like to report him. Please listen to that call. I need this fixed ASAP. I need a call ASAP. This is completely unacceptable. I am fuming. I wasted another 50 rand speaking to *********** people. Someone added 45 rue Emmy rd to my account without my consent. Now it’s *****ing me over. I ordered it under 47 rue Emmy rd and then was told I was supposed to use address Glencourt Unit 4 . Now I am still waiting for the address to be changed and NOTHING. It’s worse than before. Interdepartmental communication is horrible. If you cannot calm and resolve it today please CANCEL AND REFUND ME ASAP.
BG
Bani G's updateReviewer Update
29 Apr 2026, 09:38I have provided the proof of address to Vumatel multiple times via email. I have sent it to Paseka Mkhize I’m not sure why I’m asked to sent it again. I sent it Thursday already can I please have a concrete time frame because I think I’m being mocked now.
BG
Bani G's update29 Apr 2026, 09:38
Reviewer Update
I have provided the proof of address to Vumatel multiple times via email. I have sent it to Paseka Mkhize I’m not sure why I’m asked to sent it again. I sent it Thursday already can I please have a concrete time frame because I think I’m being mocked now.
BG
Bani G's updateReviewer Update
29 Apr 2026, 09:39Your interdepartmental communication is simply ********** you desperately need to fix that.
BG
Bani G's update29 Apr 2026, 09:39
Reviewer Update
Your interdepartmental communication is simply ********** you desperately need to fix that.
BG
Bani G's updateReviewer Update
29 Apr 2026, 18:12Hello update?
BG
Bani G's update29 Apr 2026, 18:12
Reviewer Update
Hello update?