Terrible service

We have recently moved into a new house and ofcause need to have fibre installed as my husband and myself both work home. I was told by our ISP that vumatel needs to release the line before they can activate from their side. I called vumatel and asked them if they could release the line ASAP. I had the misfortune of getting through to someone that clearly doesn't know how to liaise with people. RUDE, BELITTLEING and patronizing. I requested to speak to a manager and he'still calling back .