Terrible service
Wifi off they can't seem to fix the problem. The account was deleted but they deducted the installment. Sr***
My email address *** cell phone number ***
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
17 Dec 2024, 09:27Good day Ronite A.
Thank you for getting in touch.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them.
Kind regards
The Vuma Team
Vumatel's reply17 Dec 2024, 09:27
Official
Good day Ronite A.
Thank you for getting in touch.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries. Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them.
Kind regards
The Vuma Team
's updateReviewer Update
17 Dec 2024, 09:31Ita not aboit the billing it's the fact vumatel tell blame vodacom and vodacom blame vumatel for the fibre that's not on!!!!!!
's update17 Dec 2024, 09:31
Reviewer Update
Ita not aboit the billing it's the fact vumatel tell blame vodacom and vodacom blame vumatel for the fibre that's not on!!!!!!
Vumatel's replyOfficial
17 Dec 2024, 09:34Thank you for your response.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Vumatel's reply17 Dec 2024, 09:34
Official
Thank you for your response.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
's updateReviewer Update
17 Dec 2024, 09:55I did reach oit to vodacom the ticket has been issue Sr*** since 14 Dec 2024.
's update17 Dec 2024, 09:55
Reviewer Update
I did reach oit to vodacom the ticket has been issue Sr*** since 14 Dec 2024.
's updateReviewer Update
17 Dec 2024, 09:58ISP blame vumtel
's update17 Dec 2024, 09:58
Reviewer Update
ISP blame vumtel
's updateReviewer Update
17 Dec 2024, 13:50Finally my wifi is on after 4 days
's update17 Dec 2024, 13:50
Reviewer Update
Finally my wifi is on after 4 days