Terrible service

On the 2nd of December 2025 I’ve placed an order with an agent , for the Fibre. I’ve paid and was told the installation will be within 2days. A month later there’s still no installation. On the Vodacom portal the activation is on the wrong address, I was told to send Proof of payment, so that a new order can be created. New order was created , but later cancelled on the portal. At this point I don’t want activation anymore , I just want a REFUND. Spoke to so many agents who don’t even respond to emails. Thumeka Qwetha, Nomaxabiso Melane.