Terrible service broken promises!!!

<p>I stay in Fairland - Johannesburg, i was contacted by VUMATEL on many occasions by their constultants trying to get me to pre order their product. They even rang the doorbell on a couple of occasions. This has nothing to do with my complaint as i understand this is how they get customers to buy and get their product out there. I was happy to preorder - they assured me that everything would be finished by end of november/december. They seemed like they knew what they were doing and i was happy to do this. I had heard nothing for a month or 2, then i got an email son 30th november 2016 "Congratulations Fairland you are now officially a fibrehood. Phases 2, 4, 6, 7, 9 and 10 have just gone live" - i fall under phase 6. I was contacted by a lady saying they can come and instal on the following thursday - i never heard back, thursday came and went and nothing. I received another call from someone else saying that there had been a mistake and that they skipped my block, but reassured me that by the new year everything would be sorted out!! New year came and went! i was very upset and tried to get in touch with the right people! i eventually got hold of the head of the installation team, he appologised prefusely and said he would sort this out as they hired private teams to do installations! He promised to get back to me by monday the 9th! I have not heard a word and have had various emails saying that fairland has been completed! i am so sick of this shocking service!!! it is pathetic that i have to lay various complaints to get anything done! I am so disappointed in this company and the people that have **** to me.</p>