Terrible Service - Broke My Line and Left Us Without Internet

I am very disappointed with Vuma Fibre.

On 11 September, Vuma technicians broke my fibre cable at my house in West Turffontein. Since then I have had NO internet for 3 days.

A technician promised to come on Friday at 4pm and again on Saturday to fix it, but he never came. Today he said he is home not working so he won't come.

No one from Vuma is giving me a proper update. My case is just sitting on "Open" while my kids cannot do school work.

If you break a customer's line, you must fix it urgently. 3 days with no internet is unacceptable. Very poor after-sales service.