terrible service! Been left in the dark

On the 1st August 2018 , Builders down the road broke the cable which cut off majority of our road. On that day we all logged Tickets with our service providers and Vumatel. Only on the 8th August did Vumatel send technicians out to fix the problem in the afternoon. at 5 o clock the technicians left. Our neighbors were restored and we were still left without internet. our wall fibre box was left open by the Technicians. our ticket was closed yet we still had no internet. On the 9th i laid another ticket number. On the 10th we were told by the call center that our line was active. Yet our FX light is off, even after rebooting. They can pick up a signal when the CPE box is off. our MWeb account shows data is being used yet we have no internet and our router is offline.

Service has been shocking. Your call center is useless. Response time even worse.