Terrible service

It has been a month without internet (since I registered) I have tried mweb and now Vodacom, Vuma refuses to send a technician to fix the fiber box , meaning I will not have fiber no matter what ISP I choose to use, pathetic customer service I get put on hold and the consultant drops the calls , I am really sick and tired of Vuma’s incompetence , connecting people to the wrong address and then when we register on our address they tell me that my address is already in use. Please Vuma do better , your service and customer care is really terrible , one month and counting without fiber. They **** to me and said a technician came to my place no one was ever here and they still have the nerve to ask me to rate their services , a personal email to rate their service. I’m an extremely unhappy customer.