Terrible service and No communication

So its been week 3 since we installed fibre in my apartment and till date between Vox and Vumatel this was my worse experience. On 19 May my fiber was confirmed as installed. On 22 May i received the router. On 23rd may i called vox for assistance in configuring the internet with fiber. Till date i have been calling the technicians who have been sending me from pillar to post between VUMATEL and vox. None of these two providers can seem to do their jobs and link and configure my internet correctly. Every single day we have made over 5 calls to vox and everyday their teams get dispatched but no one fixes the issues and somehow even configured my internet to the wrong location. I have receievd a bill already and they have debted my account and again nothing works so i dont see why i am being billed for an active yet non configured line!!! I am at the point of cancelling everything as these companies cant communicate with eachother and give me correct feedback and fix the damn line! Get someone out ASAP!!!! My ticket is VK-WTP-OB-19119 VOX-**********8

New tickets logged again ISP- ********** VOX**********2