NR
Nolan R

1 reviews | Active since Aug 2018

21 Aug 2018, 08:45

Terrible service and empty promises.

Good day, I have requested an installation with Vumatel at the end of July this year. On the 31st of July it was installed. Every day when I phone either Vumatel or Afrihost in the beginning they told me my line is active and I need to follow steps to activate it myself. They do not come to your premises if you have a problem. Days later I recieved and invoice from Afrihost for my data, I asked them to credit me as I was still not active.Vumatel keeps telling me that they will sort out the line but 21 days later the blue light still flickers and no activation. I have spent hundreds of rands on airtime calling for assistance and hours holding onto the phone. Guess what still nothing and nobdy phones me back.

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Replies (1)
Vumatel
Vumatel's reply21 Aug 2018, 10:21
Official

Good day

Please accept our sincere apologies for the service you have received thus far. Kindly note a Vuma Hero will be in contact with you shortly.

Regards

The Vuma Team