Terrible service and closing unresolved tickets

The worst service Provider ever for fiber is home connect and vuma tell I would never recommend these services to anyone since 06 April around 8am we have had no internet my husband works from home and our house hold depends on the internet this includes our security systems tv and many others ... I have been calling them since the 6th and logged many tickets I was told on the 6th they will come out and resolve the matter and i am not the only one affected so I called back and I was then told a technician from vuma tel is working on it so I left it as that I called back today around 9am and I was told to reboot the router and some other nonsense that never worked I was told the ticket was resolved and closed but I still have no service since the 6th I have been buying data and I already spent over R350 leaving alone the R200 airtime that I put to keep calling .when I spoke to them today they said the will send some one out to resolve the matter so I have been waiting since the morning for some one to come and I have have made 5 calls already to them to provide feedback on my last call I asked to speak to a Manager cause I'm literally getting no where with all of these agents at homeconnect when I spoke to the manager by the name of Amy I was told that Vuma tel is closed today but none of the previous agents told me that so we had to sit at home with no internet with kids when we could of went out home connect agents have no idea of what they are doing I'm extremely annoyed and disappointed with the service every month there is an issue I even told the manager refund the money back into my account cause it's only the beginning and again with all the issues and for this month alone I have paid homeconnet R390 and purchased data for R350 and spend R200 on airtime to call them cause they will never call you and provide feedback I even have all the what's app chats where I received no help and I was just being ignored I need someone senior to contact me regarding this and how will this be handled or resolved and I have to be compensated