MM
Mandla M
1 reviews | Active since Dec 2021
02 Nov 2023, 12:17
Terrible Service
I am so disappointed with the service that you got from Vumatel, I have a challenge whereby my internet connection keeps dropping, last week alone dropped for a week at 14h00 and have contacted my ISP and couldn't find anything from their side. They then logged 3 incidents and Vumatel closed all without even contacting me to fully understand my issue, over and above they promised send technician but even today they have not. I then called again and reminded them but still today they have not. Am really disappointed with their disregard of my frustration.
Helpful (0)
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Replies (2)
Vumatel's replyOfficial
03 Nov 2023, 10:26 Good morning Mandla
We trust that you are well
Can you please advise if your line is restored?
Kind Regards
The Vuma Team
We trust that you are well
Can you please advise if your line is restored?
Kind Regards
The Vuma Team
Vumatel's reply03 Nov 2023, 10:26
Official
Good morning Mandla
We trust that you are well
Can you please advise if your line is restored?
Kind Regards
The Vuma Team
We trust that you are well
Can you please advise if your line is restored?
Kind Regards
The Vuma Team
MM
Mandla M's updateReviewer Update
03 Nov 2023, 13:58Good day, yes its restored but the problem is the internet goes down every day sometimes while working or in a meeting which is disruptive. That is I requested one your technician to come and check root cause. I cannot keep logging a cal every day .I need this sorted out and also you cannot jut close incidents without even checking with me.
MM
Mandla M's update03 Nov 2023, 13:58
Reviewer Update
Good day, yes its restored but the problem is the internet goes down every day sometimes while working or in a meeting which is disruptive. That is I requested one your technician to come and check root cause. I cannot keep logging a cal every day .I need this sorted out and also you cannot jut close incidents without even checking with me.