Terrible Service

I have been trying to get fibre from WebAfrica/Vumatel for the past month now and I have still not been assisted. My address was *******ly used(without my consent) for the neighbours connection, now they are telling me I need to find another service provider. Why was my address used for that connection in the first place? the service is terrible every time I contact WebAfrica they advise that the matter has been escalated to Vumatel's management and I need to wait 24-48hrs (this has been going on since the 1st August). Vumatel never responds either. What a waste of time.