Terrible service

I have been desperately trying to get an ISP on board but struggling due to one being active already under my account. I have signed up with numerous ISPs hoping that the problem is with them but keeps pointing back to Vumatel. Everytime i call the call centre I am told that the problem is that my object number has been recycled and will be issued another one only to call again and told that the ticket has been closed but nothing has been resolved. It's now been a year since fibre has been installed but still cant use it. This is extremely frustrating and would appreciate some urgency in attending to this long outstanding matter!