Terrible service

Item: Vumatel
Rating: 1
Author: Kamil R

Getting really tired of the level of service from Vumatel. It has been 3 days without internet. On saturday morning i got an sms saying that they need to come to site and somebody will call me shortly to schedule the repair. Up to now nobody has called me. Working from home i really need a stable internet connection but that is not something vumatel can provide

Helpful (0)

Replies (3)

Vumatel's replyOfficial

16 Feb 2021, 13:40

Good day Kamil

Thank you for being in contact with us .Kindly note that we have escalated your query to our installations manager.

Regards
The Vuma Team

Vumatel's reply16 Feb 2021, 13:40

Official

Good day Kamil

Thank you for being in contact with us .Kindly note that we have escalated your query to our installations manager.

Regards
The Vuma Team

Kamil R's updateReviewer Update

17 Feb 2021, 16:30

It has been more than 24 hours since my review and nobody has contacted or come out to sort out my connection, even though Vumatel has claimed to escalated this to an installations manager

Kamil R's update17 Feb 2021, 16:30

Reviewer Update

It has been more than 24 hours since my review and nobody has contacted or come out to sort out my connection, even though Vumatel has claimed to escalated this to an installations manager

Vumatel's replyOfficial

19 Feb 2021, 13:08

Good day Kamil

Thank you for taking my call and for confirming that the service is now active.

Regards
The Vuma Team

Vumatel's reply19 Feb 2021, 13:08

Official

Good day Kamil

Thank you for taking my call and for confirming that the service is now active.

Regards
The Vuma Team