Terrible Service

I am a Fly.cool customer and since they dont respond i will complain here. I made a payment end of Sept and made a mistake with the reference number. I emailed my POP and explained and provided them with my unique payment ref which i was supposed to use. I aske them to assist and until today i have no internet,they refuse to help me. The level of service is really bad and its really frustrating.Please urgently assist and provide feedback. I paid directly into your FNB account and i have POP