Terrible service

It has been over a week that we do not have Fibre and we keep getting told it is a outage from the 7th of June and still no Fibre. I have had to resort to getting an open serve LTE line just to be able to work and my son to do his matric work. And they just don't come back to a person all i keep getting told is the technicians are on site, i have to pay for a full month yet not get what i pay for sad.