RM
Refilwe M
1 reviews | Active since Apr 2010
20 May 2019, 15:12
Terrible Service:-(
My experience with Vumatel has been terrible! Fibre installation was done in late 2018 and got invoiced twice and have been sending my proof of payment and querying why i keep getting emails about outsanding invoice sine Jan 2019. Then i sign up with an ISP and they are told there is an active ISP i know nothing about and cannot be removed. I have sent numerous emails and made calls but nobody bothers to call me back or give me any feedback. I am very unhappy and probably best they come uninstall their fibre and get assistance from a more service focused conpany!
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Replies (2)
Vumatel's replyOfficial
20 May 2019, 15:28Good Afternoon Refilwe
We trust that you are well.
We truly apologise for the experience you have had with us. We will send an email to the accounts department to make contact with you.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We truly apologise for the experience you have had with us. We will send an email to the accounts department to make contact with you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply20 May 2019, 15:28
Official
Good Afternoon Refilwe
We trust that you are well.
We truly apologise for the experience you have had with us. We will send an email to the accounts department to make contact with you.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We truly apologise for the experience you have had with us. We will send an email to the accounts department to make contact with you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
RM
Refilwe M's updateReviewer Update
01 Nov 2019, 11:37Good day,
The duplicate invoice issue has been resolved but I am still struggling to get ISP on board due to one being active already under my account. Everytime i call the call centre I am told that my object number has been recycled and will be issued another one only to call again and told that the ticket has been closed but nothing has been resolved. It's now been a year since fibre has been installed but still cant use it. This is extremely frustrating and would appreciate some urgency in attending to this long outstanding matter!
The duplicate invoice issue has been resolved but I am still struggling to get ISP on board due to one being active already under my account. Everytime i call the call centre I am told that my object number has been recycled and will be issued another one only to call again and told that the ticket has been closed but nothing has been resolved. It's now been a year since fibre has been installed but still cant use it. This is extremely frustrating and would appreciate some urgency in attending to this long outstanding matter!
RM
Refilwe M's update01 Nov 2019, 11:37
Reviewer Update
Good day,
The duplicate invoice issue has been resolved but I am still struggling to get ISP on board due to one being active already under my account. Everytime i call the call centre I am told that my object number has been recycled and will be issued another one only to call again and told that the ticket has been closed but nothing has been resolved. It's now been a year since fibre has been installed but still cant use it. This is extremely frustrating and would appreciate some urgency in attending to this long outstanding matter!
The duplicate invoice issue has been resolved but I am still struggling to get ISP on board due to one being active already under my account. Everytime i call the call centre I am told that my object number has been recycled and will be issued another one only to call again and told that the ticket has been closed but nothing has been resolved. It's now been a year since fibre has been installed but still cant use it. This is extremely frustrating and would appreciate some urgency in attending to this long outstanding matter!