Terrible service

First day a team is deployed to my home. They tell me that they cannot do the installation because the pipe is blocked. Then someone calls me and books an appointment for Friday. I take time off work for the second time and then they call me 40 minutes after the installation time to tell me they cant make it probably because they want to go home early. They then send someone the next morning, who installs the CPE device within 15 minutes without any issues. SO why was the first team incapable of doing the same??? Should they even be working for you guys? After the second team installs the CPE device, they tell me i need splicing. They report it for another team to contact me but i get no calls. I then have to call Vumatel to make arrangements because they clearly lack the ability to do their jobs. 3 days later i get an email with an object number telling me congratulations on my fibre installation. However i get home and the fx and tm lights are not working. My fibre is not working. Absolutely appauling service. How does a professional fibre company take SO many attempts to do something they do everyday. Something they should know are expected issues. Clearly segregation of duties is not working for guys. Still waiting for FIbre :(