NS
Naz S

1 reviews | Active since Feb 2018

03 Feb 2018, 09:20

Terrible service

Waited all day yesterday for vumatel to install CPE which was scheduled at 11:30am. After numerous calls to the call centre, it was eventually rescheduled to 8:30 this morning. Nobody has turned up and the call centre cannot confirm if they will. Disgusting service from Vuma.

0
Replies (2)
Vumatel
Vumatel's reply03 Feb 2018, 12:47
Official

Good day ****a,

Thanks for taking my call, as per our telephone conversation, I will follow up with the installations team and provide you with feedback. Please accept our sincere apology for the experience thus far.

Kind regards,

The VUMA Team

Best regards,

NS
Naz S's update05 Feb 2018, 09:44
Reviewer Update
Still no feedback despite the assurance that i will be contacted within a few hours.