Terrible Service

Hi I just want to know when I will be able to actually get some service or any kind of response from Vumtel. Yesterday morning I got a call from Bright Link but I was unable to speak at the time and my wife answered the phone and asked them to phone me back in 5 min. That was Yesterday 2 Nov at 11:30am. I Have phoned Vumtel 6 times in the last 24 hours to get Bright link to phone me back and every time after having to hold on, for more than 10 min at a time the consultant tells me that they will escalate the ticket.

I just wonder at what point will I get some sort of service out of Vumtel, can you please get them to phone me back as soon as possible.

The ticket number is: 23158