Terrible service
<p>Terrible service. I had an appointment on Friday with the vumatel guys, they have showed up on time, however they where very unmotivated to work. They arrived with no extension cord and asked to borrow mine. After realising mine was too short, one of the guys left for about 2-3 hours to get one from the office, while the other guy sat on the bench playing on his phone. Finally after about 6 hours the install was done. With pipes sticking out of the garden. They have even borrowed a ladder from the complex which they left in the middle of the garden once they have finished. They did not return it to the owner. They made abit of a mess inside and outside, which they have not cleaned. Nevertheless they said that someone from vumatel will come and cut the extra wire that was hanging and no one did. Now after my router has been setup there is still no connection. After numerous of calls they keep saying they have changed something and i need to wait 2 hours, again and again i keep calling amd they say they have no control n theres some configuration issue and i must wait for feedback. The issue is still not resolved. </p>
Good day Nishaan
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the correct department. We will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Good day Nishaan
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your issue to the correct department. We will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
