Terrible service

<p>Had an install scheduled for Wednesday 15th of March, for 11:30, guys showed up and installed the CPE box and the fibre wasn't working. They then said that Vumatel will come provision the line on the same day and it will be done that day.</p> <p>After multiple calls on Wednesday I was promised that they would send someone that afternoon/evening to provision the line, they never showed up and didn't bother to contact me to let me know they weren't coming, didn't let me know about Thursday. Again after multiple phone calls I was promised the team would by there by 3:30pm by R****. By 4:30 they hadn't arrived called again promised that the team was on their way and would be their shortly. It is now after 6pm on a Friday night with another no show from Vumatel.</p> <p>After another call to Vumatel's call center I was told that R**** just rescheduled my installation to Monday with no time or bothering to inform me of this.</p> <p>Its absolute pathetic that your guys can't keep appointments and then charge us the clients R800 no show fee if we aren't there but you can't show up on time. You need to get your act together.</p> <p>The service we have received from Vumatel is worse then what we've had from Telkom. It's just such a pity that no one can compete with you as you just buy them out and carry on providing such a terrible service.</p> <p>Oh and don't bother telling to email your social email address as you don't even respond to those mails either. </p>