Terrible service

<p>The Vumatel support service and call centre are utterly useless. Calls are apparently logged, but any action following on that is not (properly) recorded. The turnaround time is extremely slow and they make no effort to ensure the customer is attended to. I have now had a number of interactions with them and my experience has not improved. If it was possible to "divorce"them as fibre service provider I would have done so. They are clever enough to respond to hellopeter complaints, but the response is always the same: "Please provide us with details so we can attend to your query". This serves no purpose as I would not have complained if they attended to my query in the first instance.</p>