Terrible service

I have logged a call with Webafrica regarding the relocating of my fibre box from one room to another. They then referred it to Vumatel as the network owner. It has been THREE weeks and still nothing. The last time i was told that their subcontractor had sent me an email. I did not receive it and I spoke to 3 agents all who promised to forward the quote. I even provided an alternative email. STILL NOTHING!!! THIS IS FRUSTRATING. JUST TO MOVE THE FIBRE BOX..