BA
Brett Allen-White
1 reviews | Active since Sept 2010
03 Feb 2021, 10:43
Terrible quality.
The. Line. Drops. All. The. Time.
Since moving to Obs we've had to change over from Octotel to Vumatel and it's like comparing a 5-star restaurant to McDonald's on payday. To log a fault, I have to chat to Webafrica (don't get me started), and it's impossible to get through to THEIR support - but that's all I can find re contact details on the Vumatel site.
Worst.
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Replies (1)
Vumatel's replyOfficial
04 Feb 2021, 11:57Good day Brett
Thanks for making contact with us.
Kindly note that the only way to log a fault on your line is to log a ticket with your ISP in your case Webafrica, once they are done troubleshooting and they find that the issue is on the fibre line then they will log a ticket with Vumatel for you.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly note that the only way to log a fault on your line is to log a ticket with your ISP in your case Webafrica, once they are done troubleshooting and they find that the issue is on the fibre line then they will log a ticket with Vumatel for you.
Kind regards
The Vuma Team
Vumatel's reply04 Feb 2021, 11:57
Official
Good day Brett
Thanks for making contact with us.
Kindly note that the only way to log a fault on your line is to log a ticket with your ISP in your case Webafrica, once they are done troubleshooting and they find that the issue is on the fibre line then they will log a ticket with Vumatel for you.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly note that the only way to log a fault on your line is to log a ticket with your ISP in your case Webafrica, once they are done troubleshooting and they find that the issue is on the fibre line then they will log a ticket with Vumatel for you.
Kind regards
The Vuma Team