Terrible First Impression

<p>So after having my driveway chopped to bits and being promised amazing fibre to the home all I have is an invoice and no working internet...</p> <p> </p> <p>I had the connection installed on Friday 9 June. It worked for a few hours but by saturday morning it was dead. I duly logged a support called ref 9461 with vumatel and was promised speedy service within 24 hours. Sounds great.</p> <p> </p> <p>After that I heard nothing. On monday (now more than 48 hours later) I called again. I was told there is a service team in the area and I would be sorted out on the day. By 5pm, still nothing so I called again. I was then promised that the service team was going to call me soon to come through and they were just on another site in the area. By 8pm I called again and the call centre could tell me nothing other than its a problem that requires a level 4 technician which takes longer to come out. I cant possibly understand how they know this if nobody has even looked at the problem... So how do I believe anything from the call centre after being **** to the entire day?</p> <p> </p> <p>Its now tuesday and have once again been prmised service today. Lets wait and see,,</p> <p> </p> <p>My issue is this a service which has just been activated and there are already problems. Things go wrong, I get it but the run around and failed promises from the contact centre is un-accepatable. Dont tell me today and make me wait at home when I have things to do and then not turn up. </p> <p> </p> <p>I havent even paid vumatel for the installation yet and I can only imagine the service being even worse if you have already paid for it... and I wont pay until its working.</p> <p> </p> <p>Terrible first impression Vumatel...</p>