Terrible Fibre Service

We signed up for a Vodacom fibre contract just a week ago, and since installation, the internet connection has been consistently unstable and unreliable. This is completely unacceptable for a service we are paying for.

What is even more frustrating is the lack of proper customer support. We logged a fault, only for the case to be closed without any resolution. There has been no meaningful assistance or follow-up, leaving us without a working solution and no clear way to get help.

At this point, we cannot continue using a service that does not meet basic expectations. We will be cancelling our fibre contract. It is unreasonable to expect us to pay a cancellation fee when the issue lies entirely with Vodacom’s failure to provide a stable service or adequate support.

We are formally disputing this matter and expect it to be handled fairly.