Terrible experience and service

It’s so sad that which ever ISP we use, we still covered by vumatel, my Wi-Fi has been off since Monday and yet to this day no technician has attempted to call or come out check the fault. All you get is I will escalate or it has been escalated, this is not the first nor the second time that it has been happening. You can’t get through to seniors for that matter, if I could move my business somewhere else other than vumatel then I would, i mean we work from home and 4 days without Wi-Fi is extremely frustrating, MPT 66401 was my reference number for the fault logging and network identifier number: VT-WTP-OB-4521.