Terrible Customer Support.

On the 23rd of March I tried to connect my new router which I got through Vox and then I realized that there is no power supply (previous owners must have taken it) and that the Fibre Cable has been pulled out of the Fibre Box.

I called Vox on the 23rd of March and then said a technician from Vumatel would be in touch with me with 72 hours to sort out the issue as a technician needs to repair the cable.

I have followed up with Vox 3 times and they have told me the ticket has been escalated to Vumatel but yet no one from Vumatel has contacted me! It's been 10 days now!

Then I get a letter about a price increase from Vumatel! I'm paying for a service that I can't even use!!!

Is it so hard to contact a customer?

You can't contact them directly. I give up with this **** service!