JP
Jesse P
1 reviews | Active since Jan 2023
08 Jun 2023, 09:14
Terrible customer service. Stay away if possible
I moved to a new house that has Fibre installed. Mweb activated my line on their end and have requested that Vumatel activate the service. I have called Vumatel three times every day spending hundreds of rand on airtime but no one is able/willing to assist me.
Their agents constantly hang up the phone after putting me on hold. They promise to sort it out but never do. I only give 1 star because there is no option to give 0 stars.
Helpful (0)
Replies (6)0
Replies (6)JP
Jesse P's updateReviewer Update
08 Jun 2023, 12:01No apology for your shockingly rude and useless call center agents?
No apology for the fact that I have had to spend hundreds of Rands on airtime and waste countless hours?
Your HelloPeter team is nearly as bad as the call center.
No apology for the fact that I have had to spend hundreds of Rands on airtime and waste countless hours?
Your HelloPeter team is nearly as bad as the call center.
JP
Jesse P's update08 Jun 2023, 12:01
Reviewer Update
No apology for your shockingly rude and useless call center agents?
No apology for the fact that I have had to spend hundreds of Rands on airtime and waste countless hours?
Your HelloPeter team is nearly as bad as the call center.
No apology for the fact that I have had to spend hundreds of Rands on airtime and waste countless hours?
Your HelloPeter team is nearly as bad as the call center.
JP
Jesse P's updateReviewer Update
09 Jun 2023, 10:08Still no internet, no agent has contacted me. Very disappointed in your service.
JP
Jesse P's update09 Jun 2023, 10:08
Reviewer Update
Still no internet, no agent has contacted me. Very disappointed in your service.
JP
Jesse P's updateReviewer Update
17 Jun 2023, 10:38More than a week since your reply and Still no internet. I am begging you, please sort this out.
JP
Jesse P's update17 Jun 2023, 10:38
Reviewer Update
More than a week since your reply and Still no internet. I am begging you, please sort this out.
JP
Jesse P's updateReviewer Update
19 Jun 2023, 09:03Please, please, please, help me. Still no internet. I don't know what more I can do to get you to sort this out.
JP
Jesse P's update19 Jun 2023, 09:03
Reviewer Update
Please, please, please, help me. Still no internet. I don't know what more I can do to get you to sort this out.
JP
Jesse P's updateReviewer Update
19 Jun 2023, 14:21Please assist me, I am begging you.
JP
Jesse P's update19 Jun 2023, 14:21
Reviewer Update
Please assist me, I am begging you.
JP
Jesse P's updateReviewer Update
20 Jun 2023, 13:51Still no internet. Please help me
JP
Jesse P's update20 Jun 2023, 13:51
Reviewer Update
Still no internet. Please help me