Terrible customer service - no response to customers problems

I have had no service since Friday, April 29th 2022. up till now Tuesday, May 3, 2022. I call their service numbers only to be stuck in an endless pabx recorded voice loop. Lost airtime worth R80 while on hold and still no service> I left voice message, no response I left messages on their selfcare, no response

Now i am told my profile was allocated to some company called daisyfibre based in Nelspruit, yet I am based in Joburg. Another statement claims Vumatel should be responsible Another statement claims SADV shut down

In all honesty, I really just don't care about the stories - I am a paying customer : I just need the service that I am paying for