Terrible customer service

Absolutely disappointed with the customer service at Webafrica and Vumatel.Point of contact is their WhatsApp number but takes for ever to get a response from the agents who clearly does not know what they are doing..I reported a fault on my line on the 23 April 2026 withe below reference Your ticket number WA*** has been created. Fault #395714 has been captured and attached to the ticket but never got any further updates on the repair , After numerous attempts and constant chats with the agents on their WhatsApp channel I was still not getting any positive feebacks .When I decided to send through a cancelation request then surprisingly I receive an email that my fault has been logged with Vumatel and a technician will resolve and by the following day the fault was resolved ,Fault was only closed on the 09May 2026 which is more than 15 days. Today the 01 June 2026 Vumatel debited me for the new month but deactivated my account at the same time How can my account be canceled and still be billed. I have tried their WhatsApp line again today to get my line back up since they have debited my account but amazingly it's been 1hour and 25 minutes and still no contact from an agent.Thats totally unacceptable. After request for a call from a manager during that time ,it still has not happened. I hope this review will help in getting to speak to someone at vumatel