Terrible customer service

No customer service at all!! Don't care about solving connectivity issues that has been ongoing for 8days! They say technicians will call to make an appointment for a time they'll be at your property, but they don't... They just show up...and if you're not at home, they tell you to reschedule for another day and the whole process is repeated.. who can sit at home the whole time hoping someone will come.?!! They should know the schedules of their technicians.