Terrible Customer Service!!!
<p>Let me breakdown how terrible your service is:</p> <p>- First installation booked, I took a half day at work to be at house. No one shows</p> <p>- Second Installation booked. Same story with work/leave. Again no one shows.</p> <p>- Third Installation booked. repeat again and still on one has pitched.</p> <p>I have called Vumatel 3 times in the last two days, without a response. I have had the phone dropped on me when the call is being transferred to 'the right person'. </p> <p> </p> <p>Can someone at your company PLEASE respond and arrive to install. SHOCKING!!</p>
Hi Kirsty
We sincerely apologise for any inconvenience this may have caused and understand your frustration.
Kindly note that we have escalated your installation issue to the Installations Manager and the MDU team. Kindly note that we will be in contact with you soon.
Should you require any further assistance, kindly email us at ***. Once again, apologies for this.
Kind regards,
The VUMA Team
Hi Kirsty
We sincerely apologise for any inconvenience this may have caused and understand your frustration.
Kindly note that we have escalated your installation issue to the Installations Manager and the MDU team. Kindly note that we will be in contact with you soon.
Should you require any further assistance, kindly email us at ***. Once again, apologies for this.
Kind regards,
The VUMA Team