Terrible Customer Service!

<p>Vumatel are complete amateurs at customer service. Every time I need tech support (a few times now) I've been made to jump through hoops to be helped. The latest issue has me the most frustrated though. I log a fault with the team on the 8th of Feb 2017 and was informed that the turn around time is 24-48 hours. Fair enough, that's good expectation managememt. I call this afternoon (the 9th) to follow up just in case they're able to help today. And the agent I'm speaking to says yes, the tech team will help you later today. Great, I confirm with the agent that my issue will be fixed today. Now given past experience with Vumatel I know I must call them again to confirm. I call again , and again I'm told someone will help me today. Great , so I'm satisfied and go ahead and cancel my plans so I can be home for them to come help me. Lo and behold, it's 5pm and no one has come through. I call Vumatel again . Only this time I'm told that no technician has been assigned to my query. Now I'm upset since it's the 3rd time I've called them in one day. I then ask the tech support agent for my query to be escalated. He directs me to the sales desk, who then says 'sir let me transfer you to 'tech support'. Absolute amateurs. Their product is great but their support and customer service couldn't be worse if they tried </p>