TERRIBLE CUSTOMER SERVICE

Vumatel installed their lines last year. Promising their best customer service delivery. I received numerous email to sign up. I signed up with them and day after signing up received a phone call for my installation through Vumatel and Afrihost. I requested that they should come and install it on a Saturday which is convenient for me. The appointment was scheduled for Saturday via email and I accepted. Friday afternoon I get a call that the employees of the contractor has booked in sick leave and they will not be able to install it on Saturday and can come by on Wednesday.

I called the call centre, useless service. They can only lodge a ticket"escalate it and it will be attended to on Monday.. Vumatel call centre only has one call centre agent and there is no supervision. So don't waste your time calling them. After 40 minutes, I still not have received a solution to my problem.