Terrible customer service

Vumatel came and installed fibre in my complex on the 10th of July. Everything was set up, but it was just not connecting. After about a week I requested someone to come and fix the issue. The guys came out and disappeared with literally no communication to me at all.

To date I still do not have fibre, even though the rest of the units are enjoying internet. After countless inquiries and begging, they figured out that there is not enough fibre to pull through to my unit and still, 2 months later, they have still not come to fix the problem. All I get told is that it's a "Civil issue" and that my problem has been placed on the high priority list. How can it be high priority if I still haven't heard a word 3 weeks after the last communication with no word at all?!!

To phone their call center is a painful process as they are either exceptionally rude or put you on hold for minutes at a time.

Never in my life have I been exposed to such bad customer service from any supposed profit-seeking company.