Terrible Customer Service

I am extremely dissatisfied with Vodacom's handling of my fiber line cancellation. Despite canceling my line on January 28th, the disconnection was not completed until the end of March. This delay left me without internet for nearly a month. My new ISP, Vumatel, has been unable to connect to the fiber line because Vodacom did not properly disconnect it from their infrastructure.

Vodacom Reference Number: SR*** Vodacom to Vumatel Reference Number: OVC-***

This has caused significant inconvenience and frustration. I expected a higher level of service and communication. Very disappointed.