Terrible customer serivice from Vumatel

Vumatel have the WORST customer experience! Do NOT use these guys if you’re installing fibre, because once they have you locked in, and something goes wrong, you are finished! My internet went down 5 days ago. It was established 4 days ago that the line was at fault (vumatel). Call logged and lots of follow ups. Every time i call these guys, I get a standard response ‘A technician has been assigned’. They go as far as to blatently lie to me to say the technician is in the area and will get to my issue TODAY. They’ve told me this for the past 2 days. I’m at my wits end. I’ve even gotten onto their twitter account to boice my frustration. They DON’T care! I have had my SP call them. I have called them. I’ve escallated repeatedly. THE ISSUE HAS NOT BEEN RESOLVED!!!! Where is this technician?????

And guess who’s having to pick up the data bill in the mean time. Certainly not Vumatel!

@Vumatel: while you may not care about little ol me-I’m ONE disgruntled customer and I’m tied into contract. Just know that I am bad mouthing your business every opportunity I get! I really hope you eventually wake up and realize just how irate you are making your customers!

You don’t understand CX and it’s going to eventually sink you!